Customer Service Workforce Analyst

Blue Cross and Blue Shield Association-posted about 2 months ago
Full-time • Mid Level
Hybrid • Philadelphia, PA
Religious, Grantmaking, Civic, Professional, and Similar Organizations
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Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.

  • Utilize system reporting tools to analyze current business processes and to support continuous process improvements
  • Generate various reports for end users
  • Develop and Provide expert reporting and analysis in staffing levels, schedule effectiveness and cost comparisons
  • Responsible for overseeing workforce management scheduling, time reporting and auditing functions.
  • Develop comprehensive reporting illustrating staffing, attendance and time and labor.
  • Monitor all time audits and oversee all edits related to time throughout the period.
  • Responsible for defining, configuring/developing, testing, analyzing, and maintaining Infor Workforce Management application (Time and Labor, Scheduling, and Analytics).
  • Responsible for all aspects of the workflow including but not limited to teams, naming conventions, pay policy groups, time codes, exceptions, work rules, and accruals
  • Coordinate system support as super user, such as interface validation
  • Monitor workflow actions for absence and exception processing
  • Bachelor's degree in Business, IT or related major; or minimum of 4 years' related experience and/or training; or equivalent combination of education and experience.
  • 3-5 years of experience working with Payroll, HRIS or Workforce Management (Timekeeping, Scheduling and Attendance, Analytics) system preferred.
  • Strong analytical skills with the ability to translate business requirements into technical specifications.
  • Extensive understanding of Microsoft Excel and ability to demonstrate knowledge in creating formulas/macros, using pivot tables and graphing.
  • Excellent written and oral communication skills.
  • Ability to work from home, which includes high speed wi-fi capability of at least 400 Mbps and a quiet, confidential workspace.
  • Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.
  • Prefer familiarity with basic statistical analysis
  • Prefer experience in creating custom reports in tools such as Crystal Reports, Cognos, MS Access or SQL Server
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