Customer Service Worker-Usher/Powered Cart Operator (Continuous)

California State University System • Northridge, CA

96d • $16 - $17 • Remote

About The Position

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place. Learn more: https://www.csun.edu/about-csun.

Requirements

• Experience as The Soraya Usher for at least one (1) semester preferred.
• Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS certifications preferred.
• Catering or food service experience is a plus.
• Candidate must possess a valid California driver's license.

Nice To Haves

• Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization.
• Excellent customer service skills and ability to effectively work crowd control.
• Excellent verbal communication skills.
• Flexibility and patience when interacting with others.
• Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons.
• Ability to work in a fast-paced environment both independently and as part of a team.

Responsibilities

• Provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts and other campus theaters.
• Operates powered carts for audience transportation between campus parking lots and the theater.
• Interacts with artists, renters, guests, and audience regarding security, safety, parking, venue access, ticketing and seating, VIP protocols, and emergency exit instructions.
• Works across various customer service teams including Audience Services, Artists Entrance, and/or Production Hospitality.
• Performs audience services duties including scanning or tearing of tickets, distributing programs, assisting patrons with finding their seats, and enforcing policies.
• Monitors security cameras and tracks vehicles parked in the Loading Dock.
• Ensures backstage guests are properly credentialed and assists with guest management during backstage events.
• Performs other duties as assigned.

Benefits

• The anticipated hiring range: $16.50 - $17.50 per hour, dependent upon qualifications and experience.
• The salary range for this classification is: $16.50 - $24.76 per hour.
• Intermittent, on-call hours and schedule vary.
• This is a Temporary position; end date to be determined.

What This Job Offers

• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees