Marucci Sports-posted 8 months ago
Full-time • Entry Level
Baxter, MN

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ('OEMs'), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it's a fun environment where we truly enjoy working as a team and bringing great products to our customers!

  • Communications with FOX customers concerning creation of Return Authorization Numbers, follows up on repairs that are in house, and technical support.
  • Evaluates products that have been sent in for warranty/service to confirm the action that the technicians will provide for that product.
  • Provides accurate estimates and alternate options to customers for the servicing and support of products.
  • Advises customers on necessary and recommended services.
  • Offers additional services and repairs to customers.
  • Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
  • Estimates cost of mechanical, electrical, or other repairs.
  • Enters itemized estimate on service order and explains estimate to customer.
  • Schedule appointments with customer.
  • Meets standards for repair and order production.
  • Maintains customer satisfaction at or above Company standards.
  • HS graduate or equivalent
  • 2+ years of related experience
  • Excellent problem-solving capacity
  • Technical support skills
  • Detail oriented
  • Mechanical aptitude
  • Microsoft Office proficiency
  • Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts
  • Disability and Life Insurance benefit programs
  • 401k plan with employer matching
  • Employee discounts
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