Customer Service Warranty Representative

KB Homes • Boise, ID

373d

About The Position

The Customer Service Warranty Representative is responsible for scheduling subcontractors, evaluating the subcontractor's work and completing construction warranty claims within 7 days for both active and closed out communities. In addition, the Customer Service Representative will carry out homeowner orientations and follow-up with homeowners periodically at designated times.

Requirements

• High school degree or equivalent required.
• Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required.
• Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook.

Nice To Haves

• Associates or Bachelors degree preferred.
• 1 - 2 years of construction experience with a production homebuilder preferred.
• Strong experience in delivering high quality customer service programs.
• JD P experience a plus!
• Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented.

Responsibilities

• Facilitate construction warranty claims by scheduling, evaluating and ensuring proper resolution to ensure customer satisfaction.
• Complete all warranty claims within 7 days.
• Hold subcontractors accountable for their work.
• Manage CSI for assigned communities (active as well as closed out).
• Continually strive for superior CSI ranking in specific market.
• Maintain a CSI of 98% or above.
• Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.
• Explain KB Home's Limited Warranty to homeowner.
• Schedule and complete post close visits at 10 days, 30 days, 60 days, 6 months, 11 months & 18 months.
• Conduct quality walks on each home to ensure KB Home standards are met.
• Attend and participate in weekly team meeting to ensure all goals are met.

Benefits

• Above average compensation packages and earnings potential.
• Full benefits.
• Outstanding 401K matching program.
• Bonus plans.
• Amazing promotional opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees