Customer Service - Warranty Claims Analyst

Westlake • Lathrop, CA

216d • $50,960 - $52,000

About The Position

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate. The Claims Analyst is responsible for providing timely, accurate and cost-effective resolution of customer complaints.

Requirements

• One-year certificate from college or technical school
• 1 - 2 years claims handling or similar experience
• Investigative or negotiation experience
• Computer skills: MS Office, SAP (preferred)
• Customer Service background
• Detail-oriented
• Able to Multitask
• Problem-solving
• Written and verbal communication
• Organization skills
• Decision-making skills
• Time management skills

Responsibilities

• Comply with Company Safety Policies and Procedures
• Regular attendance, timeliness, and scheduling flexibility
• Ability to work independently and as a team member while using discretion in decision making and sound judgement in problem solving
• Demonstrate excellent organization, planning and prioritization skills; ability to manage multiple responsibilities and to work with multiple data systems
• Perform investigations to validate the legitimacy of claims
• Service inbound and initiate outbound customer service calls to ensure that customer complaints are handled in a timely, accurate and perceived as superior manner
• Input customer Replacement Orders within company guidelines, completing all applicable direct and supporting data entry into SAP in compliance with Westlake procedures for order handling
• Provide product availability to customers per department guidelines and negotiate labor and freight cost with customers
• Work with applicable sales and technical reps to coordinate fact gathering on customer complaints
• Utilize product and policy experience to authorize complaint resolutions within approved matrix
• Perform all other duties as directed by the Claims Manager or Director of Customer Service

Benefits

• Health insurance
• Paid time off
• Dental insurance
• 401(k)
• Vision insurance
• Tuition reimbursement
• Life insurance
• 401(k) matching
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees