Customer Service - Warranty Claims Analyst

Westlake • Lathrop, CA

96d • $50,960 - $52,000

About The Position

The Claims Analyst is responsible for providing timely, accurate and cost-effective resolution of customer complaints.

Requirements

• One-year certificate from college or technical school
• 1 - 2 years claims handling or similar experience
• Investigative or negotiation experience
• Computer skills: MS Office, SAP (preferred)
• Customer Service background
• Detail-oriented
• Able to Multitask
• Problem-solving
• Written and verbal communication
• Organization skills
• Decision-making skills
• Time management skills

Responsibilities

• Comply with Company Safety Policies and Procedures
• Regular attendance, timeliness, and scheduling flexibility
• Ability to work independently and as a team member while using discretion in decision making and sound judgement in problem solving
• Demonstrate excellent organization, planning and prioritization skills; ability to manage multiple responsibilities and to work with multiple data systems
• Perform investigations to validate the legitimacy of claims
• Service inbound and initiate outbound customer service calls to ensure that customer complaints are handled in a timely, accurate and perceived as superior manner
• Input customer Replacement Orders within company guidelines, completing all applicable direct and supporting data entry into SAP in compliance with Westlake procedures for order handling
• Provide product availability to customers per department guidelines and negotiate labor and freight cost with customers
• Work with applicable sales and technical reps to coordinate fact gathering on customer complaints
• Utilize product and policy experience to authorize complaint resolutions within approved matrix
• Perform all other duties as directed by the Claims Manager or Director of Customer Service

Benefits

• Health insurance
• Paid time off
• Dental insurance
• 401(k)
• Vision insurance
• Tuition reimbursement
• Life insurance
• 401(k) matching
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Industry: Chemical Manufacturing
• Education Level: Associate degree