Customer Service Warehouse Associate

Daltile Corp • Moraine, OH

401d

About The Position

The Customer Service/Warehouse Associate at Dal-Tile plays a crucial role in providing exceptional customer service while managing various warehouse duties. This position involves assisting walk-in customers, processing sales transactions, and handling material in the warehouse, including receiving and unloading shipments. The associate will also be responsible for maintaining a clean and organized work environment and ensuring safety protocols are followed.

Requirements

• High School diploma or equivalent experience.
• 1+ years of customer service experience.
• 1+ years of warehouse experience.
• Forklift experience.

Nice To Haves

• Detail-oriented with strong organizational skills.
• Proficient in math and time management.
• Strong computer skills.

Responsibilities

• Servicing walk-in customers and assisting with order requirements.
• Completing sales transactions and accepting payments.
• Addressing and resolving customer complaints, including returns and order errors.
• Processing payments and receipts, and reconciling daily sales reports.
• Entering customer orders and creating plant/RDC orders.
• Pulling and assembling customer orders and checking outbound orders for accuracy.
• Performing inventory stock checks and maintaining displays.
• Receiving and unloading inbound material and processing customer returns.
• Operating forklift and crane equipment as needed.
• Maintaining a clean and organized facility and ensuring safety protocols are followed.

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: High school or GED