Customer Service Transitions Professional-

CenterWell

1d • Remote

About The Position

Become a part of our caring community This team would support mass moves, provider departures, center consolidations / relocations, mergers and acquisitions and health plan terminations. Their goal would be to reduce membership loss / enable us to retain the highest amount of membership across these experiences. We want a team to be able to help navigate the members we gain from these efforts through changes, questions or concerns and generally provide churn reducing, customer service. We envision this role would not involve any sales, would be the most entry level role in my org and would help to potentially develop a career path into our other existing roles. Work schedule: M-F, 8:30am-5:00pm EST

Requirements

• Less than 3 years of technical experience
• Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, Access, etc.
• Previous experience with coordinating and leading projects and tasks
• Demonstrated capability with coaching and developing associates formally and informally
• This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• Associate's or Bachelor's degree

Responsibilities

• Conduct outbound and answer inbound calls related to any attrition mitigation marketing communications
• PCP Terminations – Help ensure engaged members get their questions answered, understand the situation they are in and get assistance with any clinical connections or assurances during this transitional period
• Mass Moves – Follow up with patients that we previously acquired to help them get their 2nd appointment scheduled
• Center Consolidation / Relocation – Assist with directions, rescheduling appointments and any clinical connections or assurances needed during this transitional period
• Plan Changes – Reach out to newly acquired patients that are on a plan that we don't accept to connect them with a broker
• Organic patient orientation – Onboard and orient new, engaged patients acquired through traditional sales channels

Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree