Customer Service and Training Specialist
About The Position
Trusted Dental Technologies brings together the industry expertise of Renew Digital, Global Surgical, and Voxel—three respected names in dental innovation—under one collaborative organization. Together, we’re redefining how dental professionals deliver care through advanced technology and trusted partnerships. As we expand our unified support model, we’re seeking an experienced Customer Service & Training Specialist who will play an essential role in delivering a world-class customer experience across multiple business units. This role is perfect for someone who loves problem-solving, thrives in a customer-facing environment, and is energized by working at the intersection of technology and hands-on training.
Requirements
- 2+ years of experience in technical support, customer training, or a related customer-facing technical role.
- 2+ years of experience within the dental industry (dental practice, dental tech company, or dental product training).
- Strong customer service and interpersonal skills.
- Excellent written and verbal communication abilities.
- Strong diagnostic, troubleshooting, and problem-solving skills.
- Experience with digital dentistry tools is a plus.
- Confident presenting to individuals and groups, both virtually and in person.
- Proficient with remote support tools, CRM systems, and standard office software.
- Ability to travel occasionally to client sites or industry events.
Nice To Haves
- Associate or Bachelor’s degree in IT, Computer Science, or a related technical field.
- Experience with digital dental systems (e.g., scanners, milling machines, 3D printers).
Responsibilities
- Serve as the frontline technical resource for dental offices and professionals via phone, email, chat, and remote desktop tools.
- Troubleshoot technical issues related to dental systems, equipment, software, and digital workflows.
- Document all customer interactions, issues, and resolutions in the support ticketing system with accuracy and clarity.
- Deliver virtual — and occasional in-person — training sessions to dental teams on product use, digital workflows, and best practices.
- Create seamless onboarding experiences that build confidence and drive product adoption.
- Ensure training documentation, videos, and materials remain up to date.
- Install, configure, and test dental hardware and software.
- Stay current with new technologies, software updates, and digital dentistry trends.
- Test and evaluate new products for potential inclusion in the Trusted Dental portfolio and provide meaningful feedback to product teams.
- Build strong, long-term relationships with dental customers.
- Proactively follow up after training, installation, or support cases to ensure successful adoption and satisfaction.
- Act as the eyes and ears of the customer—sharing insights or patterns that help strengthen service, operations, and product development.
Benefits
- You’ll be part of a growing organization integrating three trusted brands into a single powerhouse in digital dentistry.
- Your work helps dental professionals operate confidently, efficiently, and safely—ultimately improving patient care nationwide.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
51-100 employees
