Customer Service Trainer

Alphabe Insight Inc • Fayetteville, NC

24d • $44,000 - $47,000

About The Position

We are seeking a motivated and detail-oriented Customer Service Trainer to support the development and performance of customer-facing teams. This role is responsible for delivering structured training, reinforcing service standards, and ensuring consistent, high-quality client interactions. The ideal candidate is confident, organized, and passionate about coaching others to succeed.

Requirements

• Strong communication and presentation skills
• Ability to lead, coach, and motivate teams
• Professional demeanor with a solution-oriented mindset
• Excellent organizational and time management abilities
• Comfortable working in a fast-paced, team-driven environment
• Commitment to consistency, quality, and accountability

Responsibilities

• Design and deliver onboarding and ongoing customer service training programs
• Facilitate in-person and group training sessions
• Monitor performance and provide constructive feedback to team members
• Develop training materials, guides, and process documentation
• Ensure alignment with company service standards and operational goals
• Collaborate with leadership to identify training needs and improvements
• Track progress and support continuous skill development

Benefits

• Competitive salary ($44K – $47K annually)
• Growth opportunities within the company
• Skill development and professional training
• Supportive and structured work environment
• Full-time, stable position
• Opportunity to make a direct impact on team performance and client experience

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed