Customer Service Trainee - WFH

Spade Recruiting • Fort Wayne, IN

4d • Remote

About The Position

Our work is rooted in a long history of standing beside the families who make up the backbone of North America’s workforce. Over the years, we’ve built trusted partnerships with thousands of unions and member-focused organizations , ensuring their communities receive honest, straightforward support when it comes to navigating their supplemental benefits. As the only benefits provider fully backed by union labor , we take pride in the standards we uphold—integrity, clarity, accountability, and respect. Families choose us because they know we operate with their best interests at heart, and we strive every day to live up to that responsibility. Position Overview This role isn’t simply about working from home—it’s about making a meaningful difference. You’ll be assisting union members who have personally asked for benefit information. Your purpose is to guide them, answer questions, and help them understand the programs designed to support and protect their households.

Requirements

• Strong communication skills and confidence when speaking with others
• Organized work habits and dependability
• A true interest in supporting and educating families
• A high school diploma or equivalent

Nice To Haves

• Customer service, retail, or sales experience (helpful but not required)

Responsibilities

• Connecting with members through scheduled calls or virtual meetings
• Leading structured benefit consultations with clarity and professionalism
• Breaking down coverage details in a simple, easy-to-understand way
• Completing digital documents accurately and efficiently
• Maintaining long-term relationships through consistent communication and follow-up
• Every conversation you have empowers a family to make informed decisions about their financial security and future well-being.

Benefits

• Weekly Pay & Bonuses – competitive income with performance incentives
• A Clear Path Upward – structured opportunities to move into leadership
• Flexible Hours – create a full-time schedule that suits your life
• Fully Remote Environment – work from anywhere with dependable systems
• Residual Income Potential – long-term earnings through renewals
• Health, Dental & Vision Options – comprehensive benefits available
• Professional Development – ongoing mentorship, coaching, and support
• Annual Company Trips – all-expenses-paid travel to top destinations such as Disney, Puerto Rico, Las Vegas, Cancun, and the Bahamas

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED