Customer Service Test Center Administrator

Prometric • Long Beach, CA

426d • $33,280 - $33,280

About The Position

The Customer Service Test Center Administrator (TCA) plays a crucial role in ensuring the integrity and smooth operation of test centers for Prometric. This part-time position involves monitoring exams, verifying candidate identification, and maintaining a secure testing environment. TCAs are essential in providing a fair and comfortable testing experience for candidates, while upholding the highest standards of exam integrity.

Requirements

• High school diploma or equivalent required
• Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
• Must be 18 years of age to qualify
• Ability to communicate professionally and effectively with candidates and coworkers
• Ability to write detailed and accurate reports and correspondence
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
• Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

Nice To Haves

• College experience a plus

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

Benefits

• Employee assistance program
• Flexible spending account
• Paid holidays
• Paid training

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees