Customer Service Test Center Administrator

Prometric-posted about 1 year ago

$33,280 - $33,280/Yr

Part-time • Entry Level

Bakersfield, CA

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The Customer Service Test Center Administrator is responsible for overseeing the testing environment, ensuring compliance with test center policies, and providing a fair and secure experience for candidates. This part-time role requires flexibility in scheduling and involves direct interaction with examinees, including greeting them, verifying identification, and monitoring their testing process.

Maintain and apply expert knowledge of test center policies, practices and procedures
Greet examinees and verify identification
Perform required security checks including the use of wands
Continuously monitor candidates as they complete exams
Report and/or resolve candidate issues with urgency
Maintain secure environment and materials in the test center at all times
Ensure every candidate receives a fair and comfortable testing experience
Report any occurrences outside company guidelines
Ability to be flexible with scheduling based on Prometric days of operations
Represent Prometric's vision, mission and values
Safeguard the test center from misconduct
If applicable, digitally scan and record candidate fingerprint identification

High school diploma or equivalent required
Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
Must be 18 years of age to qualify
Ability to communicate professionally and effectively with candidates and coworkers
Ability to write detailed and accurate reports and correspondence
Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)
Must be able to bend, stoop, and lift up to 40 pounds
Ability to remain in a stationary position for extended periods of time while administering exams
Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

College experience a plus

12 Paid Holidays Off annually based on work schedule and start date
Paid training
Sick time prorated based on start date
401K
Employee Assistance Program
Vision FSA

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