Customer Service Telephony Representative

Always Best Care • Wilmington, DE

39d

About The Position

The Customer Service Telephony Representative primary function is to monitor and follow up on missed telephony calls. The Customer Service Telephony Representative will also answer the phone lines and triage calls. The Customer Service Telephony Rep is responsible for responding in a timely, professional, and courteous manner to customer inquiries and complaints. The Customer Service Telephony Representative will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. When the call volume is low, the Customer Service Telephony Representative will aid the Customer Service Department with scheduling fill-ins, and any additional activities that are needed.

Requirements

• High School diploma or GED equivalent required.
• Strong customer service skills and previous customer service experience.
• Knowledge of medical terminology/Coding experience necessary
• Problem solving skills.
• Data Entry Skills
• Multitasking
• Computer skills and proficiency in Microsoft Office Suite
• Excellent verbal and written communication skills
• Able to maintain confidentiality.
• Able to work under minimal supervision.

Responsibilities

• Review Telephony & make follow-up reminder calls as needed.
• Answers inquiries by clarifying desired information; researching, locating, and providing information in a timely and accurate manner.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Complete/Update reports assigned.
• Completing Special Projects assigned by leadership team.
• Notify supervisor of ongoing problems.
• Performs other related duties assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED