Customer Service Tech - Ocala, FL

D.R. Horton•Ocala, FL

9h•Hybrid

About The Position

D.R. Horton, Inc. is currently looking for an Customer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home. This is a full-time hybrid position with main office located in Ocala, Fl. D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

Requirements

High school diploma or general education degree (GED)
Three or more years related experience, including carpentry work, drywall, texture repair and painting
Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
Excel in effective and positive communications
Work effectively in high pressure situations
Ability to work independently and be productive without supervision
Ability to provide a systematic approach in carrying out assignments
Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
Proficiency with MS Office and email
Ability to lift and/or move up to 50 pounds

Nice To Haves

Prior customer service experience a plus
Experience with minor electrical, plumbing and HVAC repair work preferred

Responsibilities

Evaluates homeowner repair issues to determine if they are warrantable items
Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
Schedules and manages subcontractors to make designated warranty repairs
Ensure all repairs are completed within compliance standards
Certifies warranty work is completed within contractor obligations
Develop and maintain good rapport with subcontractors and homeowners
Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
Processes charge-back documentation and invoices
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to work overtime
Ability to travel overnight