Customer Service Technician

EmpowerMe Wellness • Maryland Heights, MO

3h • Onsite

About The Position

EmpowerMe Wellness is a tech-enabled, multidisciplinary healthcare organization dedicated to improving the lives of seniors. They enrich senior living communities nationwide through a fully integrated healthcare model, offering on-site care coordination, therapy, and pharmacy services. Headquartered in St. Louis, Missouri, the company has over 3,500 team members focused on positive outcomes for older adults. The Customer Service Technician acts as the primary contact for patients, prescribers, and insurance providers, offering timely and accurate support for prescription orders, insurance questions, and general pharmacy inquiries, while ensuring high service standards and regulatory compliance.

Requirements

• High school diploma or equivalent
• Exemplary attention to detail
• Strong time management and organizational skills with ability to prioritize tasks as needed
• Well-received/respected by coworkers with willingness to maintain positive morale
• Excellent verbal and written communication skills
• Strong problem-solving and critical thinking abilities
• Ability to retain information such as words, numbers, and procedures
• Teamwork mindset with strong interpersonal skills
• Proficiency in Internet browsers (e.g. Explorer, Chrome, Fire Fox)
• Advanced knowledge of Microsoft Office programs: Outlook, Excel, Word and Publisher applications

Nice To Haves

• 1+ year Pharmacy Tech experience
• Pharmacy Technician License
• Experience in working with various EMR and medical billing systems

Responsibilities

• Answer inbound calls and respond to inquiries related to prescriptions, insurance coverage, order status, and pharmacy services.
• Resolve customer concerns promptly and professionally, escalating complex issues when necessary.
• Communicate with prescribers’ offices, patients, and insurance companies to obtain missing or updated information.
• Assist with prescription entry, refills, and coordination of prior authorizations when needed.
• Document all interactions clearly and accurately in the pharmacy system.
• Support pharmacy staff with administrative and clerical tasks as needed.
• Maintain knowledge of pharmacy procedures, HIPAA regulations, and patient confidentiality standards.
• Perform other duties as assigned that are consistent with qualifications, professional practices, and ethical standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees