Customer Service Technician

Bitdeer Technologies Group • Massillon, OH

17h • Onsite

About The Position

Hello Massillon, Ohio! We are new to Ohio, and we are very excited to have opened a Data Center in the community! We will have exciting job opportunities, so please feel free to apply if you are interested. Please read below to see the job description of a Customer Service Technician. Also, click the link below to view our Company Website, and check us out! About Bitdeer: Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-leading ASIC chips and manufacturing mining rigs, the Group handles complex processes involved in computing across the value chain. This includes equipment procurement, transport logistics, datacenter design and construction, equipment management, and network and facility operations. Bitdeer also offers advanced cloud capabilities to customers with a high demand for artificial intelligence. Headquartered in Singapore, Bitdeer operates globally with a diversified 3 GW energy portfolio, and deploys Bitcoin mining and HPC datacenters in the United States, Bhutan, Norway, Canada, Malaysia, and Ethiopia. Job Description: Responsible for failure analysis and repair of defective Crypto ASIC machines returned by customers. Strong hands-on ability, able to independently solve abnormalities in the repair process Strong communication skill to communicate with customers via various remote and messaging platforms as well as face to face. Strong troubleshooting skills with technical knowledge and experience to handle customer's queries ranging from ASIC machine issues, Data Center operations and API support Be goal-oriented, accomplishment/satisfaction driven and be able to rise to challenges. Liaise with logistics companies and or customers to coordinate shipments, deliveries, and returns. Oversee inventory management, ensuring accurate tracking, restocking, and organization of electronic components and equipment. Collaborate with internal teams to improve operational efficiencies related to inventory and customer service. Manage stock levels, and ensure timely procurement of necessary parts. Maintain accurate records of inventory transactions and logistics activities with the help of the company’s internal management systems and work with customers to coordinate shipments, deliveries, and returns. Be goal-oriented, accomplishment/satisfaction driven and be able to rise to challenges.

Requirements

• Must be 18 years of age or older
• Must be able to read, write, and understand English
• Reliable transportation and a valid driver's license
• Good work ethic
• Attention to detail
• Ability to thrive in a team environment
• Ability to use multi-meter to measure voltages
• Must be able to understand regulations and follow verbal instructions
• High school diploma or equivalent
• Have appropriate level of strength and physical condition with ability to walk, stand, bend, squat, lift, and run or jog if necessary
• Ability to lift up to 50lbs of equipment
• Physical working environment involves indoors and outdoors, and exposure to a wide range of temperatures

Responsibilities

• Responsible for failure analysis and repair of defective Crypto ASIC machines returned by customers.
• Strong hands-on ability, able to independently solve abnormalities in the repair process
• Strong communication skill to communicate with customers via various remote and messaging platforms as well as face to face.
• Strong troubleshooting skills with technical knowledge and experience to handle customer's queries ranging from ASIC machine issues, Data Center operations and API support
• Be goal-oriented, accomplishment/satisfaction driven and be able to rise to challenges.
• Liaise with logistics companies and or customers to coordinate shipments, deliveries, and returns.
• Oversee inventory management, ensuring accurate tracking, restocking, and organization of electronic components and equipment.
• Collaborate with internal teams to improve operational efficiencies related to inventory and customer service.
• Manage stock levels, and ensure timely procurement of necessary parts.
• Maintain accurate records of inventory transactions and logistics activities with the help of the company’s internal management systems and work with customers to coordinate shipments, deliveries, and returns.
• Be goal-oriented, accomplishment/satisfaction driven and be able to rise to challenges.

Benefits

• A culture that values authenticity and diversity of thoughts and backgrounds;
• An inclusive and respectable environment with open workspaces and exciting start-up spirit;
• Fast-growing company with the chance to network with industrial pioneers and enthusiasts;
• Ability to contribute directly and make an impact on the future of the digital asset industry;
• Involvement in new projects, developing processes/systems;
• Personal accountability, autonomy, fast growth, and learning opportunities;
• Attractive benefits and developmental opportunities such as training and mentoring.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED