Customer Service Technician

Indy Leasing dba Aarons•Vincennes, IN

About The Position

Aaron’s Customer Service Technicians are recognized as the front line to our customers both for deliveries and sales. As brand ambassadors, their goal is to provide a top-notch, red carpet customer experience and increase sales execution. As a Customer Service Technician, you will be responsible for delivering, installing, and demonstrating merchandise in our customer’s home, while providing outstanding customer service and increasing sales along the way! Skills for Success Customer Service Technicians are professional, courteous and genuinely enjoy working with people. Solid communication skills, a working knowledge of electronics, and dependability are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

Requirements

Valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record)
Must meet DOT requirements to obtain certification
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper customer service etiquette
Uphold the Aaron’s brand and protect company assets
Maintain a professional appearance
Strong technical skills and/or working knowledge of products

Responsibilities

Secure and protect product in delivery vehicle and safely transport merchandise without damage
Verify product information and accessories to ensure it matches deliveries and returns
Ensure all merchandise is clean and in operating condition prior to delivery
Offload, install and demonstrate merchandise for our customers safely
Perform routine service calls, product exchanges and assist with merchandise returns
Confirm customer identification, collect money and obtain customer signature on lease agreements
Assist sales team with field marketing programs requested by store management
Support in maintaining the showroom floor and store’s warehouse by moving and organizing merchandise
Maintain the store’s warehouse in a neat and orderly manner
Safely operate delivery vehicles and follow delivery schedule set by management
Accurately document all vehicle movement on daily route sheets
Team partnership with both Sales Manager to drive revenue and to meet and exceed daily, weekly and monthly sales goals
Accept and process customer payments
Update customer information and account statuses
Answer incoming service calls
Process order forms and references
Maintain the appearance and organization of the customer transaction counter
File and maintain customer information
Assist customers on the showroom floor
Assist in the maintenance of the showroom including but not limited to cleaning, organizing, and merchandising
Conduct daily inspection of assigned delivery vehicle to ensure safety and maintenance guidelines are met
Any other reasonable duties requested by management