Customer Service Technician
About The Position
A tech-enabled, multidisciplinary healthcare organization, EmpowerMe Wellness is on a mission to improve the lives of seniors. EmpowerMe enriches senior living communities nationwide through our fully integrated healthcare model, which features on-site care coordination, therapy, and pharmacy services. Headquartered in St. Louis, Missouri, our 3,500+ team members drive positive outcomes and build healthier, happier tomorrows for older adults. To learn more, visit empowerme.com today. The Customer Service Technician serves as the first point of contact for patients, prescribers, and insurance providers, providing timely and accurate support regarding prescription orders, insurance inquiries, and general pharmacy-related questions. This role ensures a high level of service while maintaining compliance with regulatory standards. Your essential duties include the following:
Requirements
- High school diploma or equivalent
- Exemplary attention to detail
- Strong time management and organizational skills with ability to prioritize tasks as needed
- Well-received/respected by coworkers with willingness to maintain positive morale
- Excellent verbal and written communication skills
- Strong problem-solving and critical thinking abilities
- Ability to retain information such as words, numbers, and procedures
- Teamwork mindset with strong interpersonal skills
- Proficiency in Internet browsers (e.g. Explorer, Chrome, Fire Fox)
- Advanced knowledge of Microsoft Office programs: Outlook, Excel, Word and Publisher applications
Nice To Haves
- 1+ year Pharmacy Tech experience (preferred)
- Pharmacy Technician License (preferred)
- Experience in working with various EMR and medical billing systems would be a plus.
Responsibilities
- Answer inbound calls and respond to inquiries related to prescriptions, insurance coverage, order status, and pharmacy services.
- Resolve customer concerns promptly and professionally, escalating complex issues when necessary.
- Communicate with prescribers’ offices, patients, and insurance companies to obtain missing or updated information.
- Assist with prescription entry, refills, and coordination of prior authorizations when needed.
- Document all interactions clearly and accurately in the pharmacy system.
- Support pharmacy staff with administrative and clerical tasks as needed.
- Maintain knowledge of pharmacy procedures, HIPAA regulations, and patient confidentiality standards.
- Perform other duties as assigned that are consistent with qualifications, professional practices, and ethical standards
- Tasks and responsibilities are subject to change at your supervisor’s discretion
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
