Customer Service Technician (Part-Time) - Christiansburg CSC 03152 & 02973
About The Position
The Virginia Department of Motor Vehicles (DMV) is seeking a dedicated, customer-focused professional to join their Christiansburg Customer Service Center team as a Part-time Customer Service Technician. This role involves being the face of the DMV, assisting customers with important transactions and services in a fast-paced, team-oriented environment. Comprehensive training will be provided. The ideal candidate will have strong customer service and problem-solving skills, a willingness to learn, and a desire for career growth. This is a wage position, limited to no more than 1,500 hours per agency during the 12-month period of May 1 – April 30, with the employment period resetting annually. Wage employees are limited to working no more than 29 hours per week, on average, over the 12-month period, and the position offers no state benefits. The DMV serves over 6.2 million licensed drivers and ID cardholders and over 8.4 million registered vehicles across the Commonwealth, supporting various partners including automobile dealers, fuel tax clients, rental agencies, driving schools, and other government and nonprofit entities. The organization operates under core values of Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT).
Requirements
- Customer service experience working in a fast-paced environment
- Experience using a personal computer or other automated systems
- Excellent oral and written communication skills
- Flexibility to work M-F and Saturday
- Strong organizational, time management, problem-solving, and multitasking skills
- Must have attention to detail, accuracy and complete assignments on time
- Driving records should have a point balance of less than six demerit points and no major convictions
- Experience working in a team or group environment
- Can lift 10 – 25 pounds
Responsibilities
- Clearly explaining DMV policies, procedures, and regulations
- Issuing identification cards and processing customer applications
- Administering vision screenings, knowledge exams, and in-car road tests
- Processing vehicle registrations, titles, tax and fee payments, and other DMV services
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
