Customer Service Technician II

Frontier Communications • Los Angeles, CA

435d • $48,880 - $92,227

About The Position

The Customer Service Technician II role involves installing, repairing, and maintaining telecommunication services, including service drops, cables, and associated wiring. The technician will work both indoors and outdoors, ensuring that all services function properly and meet customer needs. This position requires a combination of technical skills, customer service abilities, and adherence to safety and operational guidelines.

Requirements

• Valid California Class C driver's license.
• Experience in telecommunications, preferably as a Customer Service Technician I, II, or III.
• Ability to perceive differences in colors and distinguish audible tones/levels.
• Pass a criminal records check and continuous monitoring.

Nice To Haves

• Experience with fiber-optic cable installation and maintenance.
• Proficiency in operating vehicles with manual transmission.

Responsibilities

• Install, replace, repair, and rearrange service drops, aerial, buried, and underground cables.
• Connect drops, local cables, and inside/outside wiring to various terminals.
• Test and inspect services to ensure proper functionality.
• Perform maintenance splicing on copper and fiber-optic cables.
• Maintain analog/digital carrier systems for subscribers.
• Read and interpret service orders, work orders, and blueprints.
• Work with customers to evaluate and suggest improvements for service.
• Make appropriate notations on service orders and work documentation.

Benefits

• Competitive hourly wage ranging from $23.50 to $44.34.
• Opportunities for career advancement within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees