Customer Service Technician II, Help Desk

Comtech Telecommunications Corp • Aberdeen Proving Ground, MD

46d

About The Position

Comtech is seeking a qualified Computer Network Support Specialist to provide second-tier support to end-users' PC, servers, mainframe applications, and hardware. The candidate handles problems that the first-tier of help desk support cannot resolve. The candidate may interact with network services, software system engineering, and/or application development to restore service and/or identify and correct core problems. The candidate will simulate or recreate user problems to resolve operating difficulties. The candidate will recommend system modifications to reduce user problems. The candidate maintains currency and a high level of technical skill in the field of expertise. The candidate will escalate more complex problems to the senior level. The candidate will be required to work under direct supervision, with a spirit of cooperation, and must exhibit a tenacious work ethic while demonstrating the drive and critical thinking to excel.

Requirements

• Experience with current best practices in IT standards, principles (ITIL), and security practices.
• Ability to coordinate and execute operational requirements with minimal oversight.
• Ability to meet eligibility requirements to access classified information.
• Must possess interpersonal skills required to communicate with the customer and other team members effectively and tactfully.
• Ability to communicate effectively, both written and verbally, with diverse audiences, internally and externally, to foster strong teamwork.
• Work well independently or as a member of a team environment.
• Detail-oriented, with strong analytical skills.
• Preferred BA/BS degree
• Minimum of five (5) years of recent specialized experience
• CompTIA Security+ (required)
• Experience in maintaining certifications related to the requirements of the position
• In lieu of a BA/BS degree, all candidates will have the following education/experience:
• AA degree
• Minimum of seven (7) years of recent military IT experience
• Must have an active Secret Clearance.

Responsibilities

• Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks.
• Perform network maintenance to ensure networks operate correctly with minimal interruption.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services