Customer Service Technician II Customer Service Technician II

Körber Group • Pine Grove Township, PA

91d

About The Position

Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim for being the first to do the right thing at the right time. Join the home for entrepreneurs! Your role in our team involves responding to service calls to assess and restore the performance of installed systems and equipment, both during installation and in post-installation operational phases. You will participate in equipment installation, trial runs, testing, repairs, and overhauls of both parcel and postal logistics systems, ensuring compliance with project specifications and safety standards. You will assist in training customers on the operation, care, and preventive maintenance of installed equipment and systems. You will perform preventive and corrective maintenance on tools, test equipment, and installed systems, documenting all inspections, maintenance activities, repairs, and failures. You will recommend modifications or improvements to enhance system functionality, reliability, and efficiency. You will support performance evaluations of installed systems based on field data, identifying trends and opportunities for improvement. You will identify technical issues as they occur and take appropriate, timely actions to resolve them safely and effectively. You will collaborate with project management, engineering, and customer service teams to ensure seamless project delivery and sustained system performance.

Requirements

• Exposure working with Allen Bradley and Siemens family PLCs.
• Experience working with PLC's HMI's VFD's, MCC's and electrical power distribution systems.
• Understanding of Ethernet/IP, Profinet, Profibus, ASI Bus, and Modbus TCP industrial control/IT networks.
• Proficiency in electrical troubleshooting and problem-solving in industrial environments.
• Skilled in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills.
• Self-motivated, proactive, and willing to take on new challenges.
• Ability to work independently or as part of a team in a fast-paced environment.
• Willingness to travel on short notice and spend up to 50% of work time traveling.
• Availability to work during off-hours, including weekends, holidays, and alternate shifts.
• High school diploma or equivalent required; trade school certification or associate’s degree in mechanical, electrical, or electromechanical technology preferred.
• Bachelor’s degree in engineering is a plus.
• Minimum of 2 years’ experience troubleshooting electromechanical and/or mechanical equipment.

Nice To Haves

• Experience in automated material handling systems preferred.

Responsibilities

• Respond to service calls to assess and restore the performance of installed systems and equipment.
• Participate in equipment installation, trial runs, testing, repairs, and overhauls of parcel and postal logistics systems.
• Assist in training customers on the operation, care, and preventive maintenance of installed equipment and systems.
• Perform preventive and corrective maintenance on tools, test equipment, and installed systems.
• Document all inspections, maintenance activities, repairs, and failures.
• Recommend modifications or improvements to enhance system functionality, reliability, and efficiency.
• Support performance evaluations of installed systems based on field data.
• Identify technical issues and take appropriate actions to resolve them.
• Collaborate with project management, engineering, and customer service teams.

Benefits

• Flexible work environment that supports work-life balance.
• Paid time off for parental leave and 22+ days off for personal time and holidays.
• Access to medical, dental, and vision insurance plans with FSA or HSA options.
• 401(k) plan with a company match of up to six percent.
• Company-paid benefits including vision insurance, short and long-term disability, and basic life insurance plans.
• Educational and employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees