Customer Service Technician I
About The Position
Körber is seeking a Customer Service Installation Technician I to join our Customer Service Logistics USA team. Under the direction of the Customer Service Manager, this position is responsible for troubleshooting and ongoing support of Körber parcel and postal logistics systems and equipment at Customer sites. In addition to executing high-quality installations, the Customer Service Installation Technician I provides service, maintenance, and customer training to ensure optimal performance of systems already in operation. As the primary Körber representative at customer sites, this role is critical in maintaining customer satisfaction, system reliability, and long-term relationships. The position requires remote support, travel, occasional weekend work, and is based in Irving, TX.
Requirements
- Exposure working with Allen-Bradley and Siemens family PLCs
- Experience working with PLC's HMI's VFD's, MCC's and electrical power distribution systems.
- Understanding of Ethernet/IP, Profinet, Profibus, ASI Bus, and Modbus TCP industrial control/IT networks.
- Proficiency in electrical troubleshooting and problem-solving in industrial environments.
- Skilled in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong written and verbal communication skills, with the ability to clearly document technical work and interact effectively with customers.
- Self-motivated, proactive, and willing to take on new challenges and tasks.
- Work independently or as part of a team in a fast-paced environment with minimal supervision.
- Willingness to travel on short notice and spend up to 50% of work time traveling, including extended periods away from home.
- Availability to work during off-hours, including weekends, holidays, and alternate shifts.
- Minimum of 2 years' experience troubleshooting electromechanical and/or mechanical equipment, with some experience in automated material handling systems preferred.
- High school diploma or equivalent required; trade school certification or associate's degree in mechanical, electrical, or electromechanical technology preferred.
- Eligible applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas for this position.
Nice To Haves
- Bachelor's degree in engineering is a plus.
Responsibilities
- Respond to service calls to assess and restor the performance of intalled systems and equipment, both during installation and in post-installation operational phases.
- Participate in equipment installation, trial runs, testing, repairs, and overhauls of both parcel and postal logistics systems, ensuring compliance with project specifications and safety standards.
- Assist in training customers on the operation, care, and preventive maintenance of installed equipment and systems.
- Perform preventive and corrective maintenance on tools, test equipment, and installed systems, documenting all inspections, maintenance activities, repairs, and failures.
- Recommend modifications or improvements to enhance system functionality, reliability, and efficiency.
- Support performance evaluations of installed systems based on field data, identifying trends and opportunities for improvement.
- Identify technical issues as they occur and take appropriate, timely actions to resolve them safely and effectively.
- Collaborate with project management, engineering, and customer service teams to ensure seamless project delivery and sustained system performance.
Benefits
- You will enjoy a flexible work environment that supports your work-life balance; we offer paid time off for parental leave and 22+ days off for personal time and holidays
- You will have access to medical, dental, and vision insurance plans with FSA or HSA options, and a 401(k) plan with a company match up to six percent
- You are provided with several company-paid benefits, including vision insurance, short and long-term disability and basic life insurance plans, and educational and employee assistance programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
