Customer Service/Technical Support Representative (Onsite)

Concentrix • Lake Mary, FL

121d • $18 - $22

About The Position

The Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Technical Support Representative position at Concentrix is just the right place for you! As a Technical Support Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as “game-changers.” Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

Requirements

• 18 years or older with a High School Diploma or GED.
• Live within 40 miles of the site and be able to work your full shift in the office.
• Must pass technical assessments to show skills in utilizing multiple systems on a PC.

Responsibilities

• Provide inbound customer support.
• Help customers resolve technical issues.
• Assist in correcting billing concerns.
• Deliver expert customer experiences with a smile.

Benefits

• Base salary range of $18- $22.50/hr plus incentives.
• Medical, dental, and vision insurance.
• Comprehensive employee assistance program (EAP).
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid training days.
• DailyPay enrollment option to access pay early.
• Health and wellness programs.
• Mentorship programs.
• Modern office setting with advanced technologies.
• Programs supporting diversity, equity, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED