Customer Service Technical Specialist
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About The Position
This is a hybrid position requiring 8 days per month at an approved Wolters Kluwer location. The role involves providing a high level of technical support and assistance for Wolters Kluwer customers and consultants using in-depth knowledge of technical customer service. The candidate will be responsible for solving complex technical problems, exercising judgment based on the analysis of multiple sources of information, and testing and identifying defects by documenting in the tracking system for the attention of the development team. The position also requires liaising with internal escalation, development, and functional teams for issue resolution, explaining difficult or sensitive information, and working to build consensus. Additionally, the candidate will implement and support various advanced features and integrations of the CSC application suites to ensure high availability of data and back-end processes, write SQL queries to aid in troubleshooting of application and data requests, and troubleshoot application and interface-related issues while modifying site configurations based on best practices.
