CUSTOMER SERVICE TECH

Lake Worth Beach • Lake Worth, FL

402d

About The Position

The Customer Service Technician position at the City of Lake Worth Beach involves performing a variety of complex administrative duties related to city-issued licenses and permits. This role is essential for maintaining records, processing applications, and ensuring compliance with city regulations, all while providing excellent customer service.

Requirements

• High School diploma or GED.
• One (1) year of administrative or clerical experience including customer service experience.
• Permit Technician certification from the ICC required within six (6) months of employment.
• A valid Florida driver's license.

Nice To Haves

• Knowledge of policies, practices, procedures, and terminology of City licenses and permits.
• Knowledge of standard office practices and procedures.
• Skill in using standard office machinery and equipment.
• Skill in using computers and standard application software.

Responsibilities

• Receives and reviews license and permit applications and revisions.
• Inputs license and permit applications, revisions, certificates of insurance, and fee payments to computer system.
• Issues licenses and permits, collects fees, and reimburses denied applicants.
• Maintains records associated with license and permit applications, fee payments, and violations.
• Assists in monitoring license applications, contractor registrations, zoning, and vehicle-for-hire inspections.
• Assists in preparing correspondence, contract documents, and federal and state performance and fiscal reports.
• Performs other duties as assigned related to the overall mission of the Department for Community Sustainability.

Benefits

• Vacation and Sick Leave Accruals
• 14 Paid Holidays
• Medical Benefits including Life Insurance, Dental and Vision coverage
• Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED