Customer Service Tech

D.R. Horton • Orlando, FL

412d

About The Position

The Customer Service Technician at D.R. Horton, Inc. is responsible for maintaining high levels of customer satisfaction among homeowners by managing warranty requests and performing necessary repairs. This role involves evaluating repair issues, scheduling subcontractors, and ensuring compliance with warranty obligations, all while fostering positive relationships with homeowners and subcontractors.

Requirements

• High school diploma or GED
• Three or more years of related experience, including carpentry work, drywall, texture repair, and painting
• Must have a vehicle capable of carrying supplies and a valid driver's license
• Excel in effective and positive communications
• Work effectively in high-pressure situations
• Ability to work independently and be productive without supervision
• Ability to provide a systematic approach in carrying out assignments
• Ability to utilize DRH Warranty applications on a smartphone, tablet, or laptop
• Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Warranty applications
• Proficiency with MS Office and email
• Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear
• Ability to lift and/or move up to 50 pounds
• Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock
• The noise level is generally loud

Nice To Haves

• Prior customer service experience
• Experience with minor electrical, plumbing, and HVAC repair work

Responsibilities

• Evaluate homeowner repair issues to determine if they are warrantable items
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Perform necessary repairs to homes such as carpentry work, drywall, texture repair, and painting
• Schedule and manage subcontractors to make designated warranty repairs
• Ensure all repairs are completed within compliance standards
• Certify warranty work is completed within contractor obligations
• Develop and maintain good rapport with subcontractors and homeowners
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
• Process charge-back documentation and invoices
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Ability to travel overnight

Benefits

• Medical, Vision and Dental
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life Insurance
• Vacation, Sick, Personal Time and Company Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: High school or GED