Customer Service Tech - Houston SE

D.R. Horton • Richmond, TX

401d

About The Position

The Customer Service Technician at D.R. Horton, Inc. is responsible for maintaining high levels of customer satisfaction among homeowners by managing warranty requests and repairs. This role involves evaluating repair issues, performing necessary repairs, scheduling subcontractors, and ensuring compliance with warranty obligations. The technician will proactively resolve customer issues post-closing and maintain good rapport with both subcontractors and homeowners.

Requirements

• High school diploma or general education degree (GED)
• Three or more years related experience, including carpentry work, drywall, texture repair and painting
• Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime
• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to work independently and be productive without supervision
• Ability to provide a systematic approach in carrying out assignments
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Warranty applications
• Proficiency with MS Office and email
• Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear
• Ability to lift and/or move up to 50 pounds
• Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock
• The noise level is generally loud

Nice To Haves

• Prior customer service experience a plus
• Experience with minor electrical, plumbing and HVAC repair work preferred

Responsibilities

• Evaluates homeowner repair issues to determine if they are warrantable items
• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
• Schedules and manages subcontractors to make designated warranty repairs
• Ensure all repairs are completed within compliance standards
• Certifies warranty work is completed within contractor obligations
• Develop and maintain good rapport with subcontractors and homeowners
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
• Processes charge-back documentation and invoices
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Ability to travel overnight

Benefits

• Medical, Vision and Dental
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life Insurance
• Vacation, Sick, Personal Time and Company Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: High school or GED
• Number of Employees: 251-500 employees