Customer Service Team Member - Monroeville (PA0520) (62346)
About The Position
We love who we are and the impact we make in our communities. We have a Servant’s Heart and strive to blow our guests’ minds with next level positive experiences. We focus on the details by providing our guests with exciting products and services, including our Famous ModAir. It’s all about the details here at ModWash Car Wash! We at ModWash believe in creating a positive ripple effect. This is what the ModDrop stands for. Each act of kindness, even the smallest positive action will ripple outward to affect others and our communities. Let’s make a ripple effect together. Guest Experience Team Members are responsible for the daily operations at a ModWash location. You’ll work as a team to ensure each guest has an outstanding experience while driving membership sales to help grow the ModWash brand. What you’ll want to consider when applying for this position: Experience I get guests comfortable by smiling, making eye contact, and offering amenities. I will deliver mind blowing customer service by using my imagination. I have a Servants Heart and will create great memories. I show that I care by expressing my intentions. Efficiency I recognize my customers time is a luxury. I have a massive sense of urgency. I will provide accurate and timely information. I am mentally present and focused. I am organized and prepared. Safety I am committed to following process to ensure the safety of all. I take action if I see unsafe conditions or behavior. I avoid distractions and strive for excellence in my workmanship. I am protective of company resources and materials. Image I project a professional image and positive energy. I take ownership in the cleanliness of the property. I am passionately focused on self-improvement and learning. I represent the ModBrand with pride.
Requirements
- Ability to work a flexible schedule including nights and weekends.
- A sense of urgency.
- A passion for serving others.
- Awesome customer service skills
- Ability to work outdoors in all weather conditions and seasons (heat of the summer, cold of the winter)
- Be on your feet for extended periods of time/ the entire work shift
- Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
- Ability to carry, lift, push, pull, and move up to 25 pounds
- Alert and able to maneuver around moving vehicles and equipment
- Respond quickly to sounds
- Move safely over uneven terrain and in confined spaces
- See clearly and respond to dangerous situations
Responsibilities
- Deliver mind blowing customer service.
- Present and explain each of the ModWash packages and the benefits of unlimited memberships.
- Safely guide guests through the ModWash tunnel.
- Actively engage with customers pre/post wash to ensure 100% satisfaction.
- Ensure facilities are always clean and presentable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
