Customer Service - Highlands Sports Complex

The Sports Facilities Companies•Triadelphia, WV

22d•Onsite

About The Position

Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Highlands Sports Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC was awarded national and regional recognition as a Top Workplace in 2022 and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. The Customer Service Team Member is expected to provide excellent guest service while working in various departments of the facility. This position involves guest services, food and beverage departments, and events.

Requirements

Flexible work schedule (e.g., Week Days, Week Nights, Weekends, Holidays and long hours ) and regular attendance necessary
Must have reliable transportation
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent computer skills and able to learn facility software
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well-being of others
Must be able to lift 30 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
Will be required to operate a computer and register
Facility has intermittent noise

Nice To Haves

Have a basic understanding of sports
Have a basic understanding of working with large amounts of money and being able to balance the register after each shift
Age 18 or older

Responsibilities

Interacting and assisting guests as needed
Assist with events from set up to take down
Perform various tasks related to scheduled work area
Operate and balance a cash drawer
Resolve all guest concerns and complaints and/or direct to appropriate Manager
Complete special projects, daily assignments and other duties as directed by management

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