Customer Service Team Member

About the position

The Michaels Companies, Inc. is seeking a team member for their store in Roseburg, OR. The position involves delivering friendly customer service, assisting customers in shopping and locating products, and ensuring a fast and friendly checkout experience. Responsibilities include completing truck unloading and merchandise duties throughout the store, maintaining store recovery standards, and adhering to company policies and procedures. Team members will also engage customers regarding the Rewards program and Private Label Credit Cards, educate them on the Voice of Customer (VOC) survey, and assist with omni-channel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Requirements

• Retail and/or customer service experience preferred
• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts