Customer Service Team Leader

Goodwill of the Finger Lakes • East Rochester, NY

77d

About The Position

The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD) assuring safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration team, People Resources, and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes.

Requirements

• Associates degree preferred.
• Minimum of one year retail experience with at least six months supervisory experience.
• Proficient in Microsoft Word, Excel, and Outlook.
• Ability to read and understand documents such as time cards and policy manuals.
• Ability to write routine reports.
• Ability to speak effectively and communicate clearly to other employees and customers.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and sales volume.

Responsibilities

• Serves as Leader on Duty as dictated by schedule.
• Ensures safe work practices are followed at all times.
• Ensures the facility is neat, clean, and organized to prevent injury or accident.
• Ensures employees, volunteers, community service personnel, and others use safe work methods at all times.
• Assists with supervising the daily cash drawer balances and deposits of store receipts.
• Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions.
• Balances cash and deposits store receipts as required.
• Assists with the transmission of all required reports.
• Assists with the supervision of all employees.
• Reviews customer concerns and resolves appropriately.
• Maintains interior and exterior of store in a neat, clean, organized manner.
• Performs the duties of various team member roles as staffing needs arise.
• Asks every customer for a Round-up donation, maintains a minimum of 25% round up average.
• Maintains proper security of all company assets.
• Assists the Store Leader with store employee meetings as necessary for employees in assigned operation.
• Assists in ensuring that store equipment is maintained in proper working order.
• Contributes to the effectiveness of the store by performing all other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees