Customer Service Team Lead

Pawnee Mental Health Services Inc • Manhattan, KS

8d

About The Position

As a Customer Service Team Lead at Pawnee, you’ll be the go-to support and mentor for our Customer Service Representatives. You'll provide training, help manage the daily flow of clerical operations, assist with regional coordination tasks, and offer floor-level leadership. This role is perfect for someone who leads by example, thrives on organization, and enjoys helping others succeed.

Requirements

• High School Diploma or equivalent.
• Basic personal computer skills.
• Strong oral and written communication skills using the English language.
• All employees will be required to submit to and pass a background check and drug screening

Nice To Haves

• Previous clerical experience including Microsoft Word, Excel, and managing multi-line phone systems.
• Experience and/or solid understanding of the CSR role at Pawnee.
• Multilingual skills.

Responsibilities

• Mentor, train, and support Customer Service Representatives while serving as their first point of contact for questions and concerns.
• Help coordinate regional intake processes, evaluation assignments, and foster care documentation.
• Assist the Office Supervisor with scheduling, admin tasks, and improving day-to-day workflows.
• Step in to cover CSR duties or fill staffing gaps in satellite offices as needed.
• Provide outstanding front-desk support by welcoming clients, handling appointments, collecting payments, and addressing concerns.
• Keep shared spaces running smoothly by monitoring lobby activity and supporting basic office operations like mail, scanning, and room scheduling.

Benefits

• Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna – prices for single coverage between $50–100/month.
• Dental Insurance: 100% FREE for employees.
• Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits – a lifetime pension program.
• Other Insurances: Life insurance coverage up to 150% of your annual income and long-term disability insurance at NO COST.
• Paid Holidays: Enjoy 8 paid holidays throughout the year.
• Generous PTO: Start earning 8 hours of PTO per month (12 days/year), jumping to 18 days/year on your first anniversary.
• Paid Medical Leave: Receive a 40-hour bank of paid medical leave IMMEDIATELY upon hire.
• Employee Assistance Program (EAP): Access support resources for your personal and professional life.
• Supplemental Benefits: Additional life insurance, ambulance transportation, short-term disability, critical illness, hospital indemnity, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED