Customer Service Team Lead

WeatherTech-posted 24 days ago

Full-time • Entry Level

Onsite • Broomfield, CO

1,001-5,000 employees

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Customer Service Team Lead – Broomfield, Colorado WeatherTech Direct is seeking well-qualified Customer Service Team Lead to assists with providing direction to showroom staff and overseeing the operating procedures of the showroom in the absence of management. This is a great opportunity to join our growing company Hourly rates starting from $25/hour plus commission! Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!

Process customer orders, exchanges, and returns according to established department policies and procedures; provide exceptional customer service by assisting customers with questions or concerns in person, over the phone, or through email; install products in customer’s vehicles on site per customer order if or when requested
Provide management presence when the manager/assistant manager are not present; monitor and report on any unusual happenings in the Factory Store, with customers, or with staff; oversee staff work, provide direction, and adjust daily priorities as needed
Ensure internal store documentation is updated and current
Assist with store opening, closing, and cash drawer reconciliation
Work a full-time, varied schedule consisting of day, evening, night, weekend, and holiday hours; work overtime as business demands
Provide timely feedback to management regarding service failures or customer concerns
Contact customers to obtain new payment method on declined orders
Verify and update customer profile information as required, such as name on account, billing/shipping address, and credit card information
Attend new product training sessions as required
Follow company safety rules and keep designated work area in a clean and orderly condition
Perform other duties as assigned

Have 2+ years prior customer service/retail sales experience (lead experience preferred)
High school diploma or equivalent
Be proficient with Microsoft Office
Possess strong interpersonal skills to effectively work with customers as well as other departments within the company
Have highly developed sense of integrity and commitment to customer satisfaction
Possess excellent verbal and written communication skills
Follow safety rules and keep work area in a clean and orderly condition
Be authorized to work in the United States

Outstanding BlueCross BlueShield PPO medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
401(k) with employer matching
Paid vacation, holidays, and sick time

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