Customer Service Team Lead - Mandarin

Teleperformance • Concordia, KS

131d

About The Position

This position involves leading a high-performing team through a significant transition, focusing on building problem-solving, critical thinking, analytical, and technical capabilities. The role requires providing mentorship and guidance to team members, establishing team goals, and collaborating with global cross-functional teams to deliver projects that involve quantitative analysis, industry research, and strategy development. The successful candidate will also be responsible for advocating for users within their market and influencing team strategy through effective communication.

Requirements

• Bachelor Degree preferred
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience

Responsibilities

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees