The Customer Service Team Lead position reports to the Supply Chain Manager. This position has 3 Customer Service direct reports - at current, Customer Account Representative, Account Specialists and International Account Specialist. Position responsible for the Sales Order Management process, customer satisfaction and support, account reconciliation, and supporting the revenue stream of Arkema, Inc. for a Team of Customer Service professionals. Leading a customer service team of 3 people, interfacing with 5 plants/shipping locations, Logistics, Credit, Accounts Receivable, Regulatory, and other Arkema departments, and reporting to the Supply Chain (Manager/Director). Interface and participate in the Customer Service Leadership Team through meetings, projects, and initiatives.