Customer Service Systems Engineer
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About The Position
Our CX Systems team empowers the people who support our customers by leveraging cutting-edge technology to make their work faster, smarter, and more impactful. We help deliver the full potential of AI to the world. We are seeking a highly skilled Customer Service Systems Engineer with advanced experience in Apex, LWC, Flow, and API development. In this role, you will design, build, and optimize scalable systems that power our end-to-end customer support operations. You’ll work cross-functionally with customer service, operations, trust and safety, and other teams to define and implement scalable and repeatable solutions that enhance the user experience, helping to bring the benefits of AI to all humanity. This role is based in our San Francisco or New York City office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
