Customer Service & Support

A & C BUSINESS ENTERPRISES LLC•Gallatin, TN

5d•$19 - $21•Onsite

About The Position

The Customer Service and Support Representative will be expected to treat customers with care and respect. Our goal is to solve customer problems for them, with as little disruption to the customer as possible.

Requirements

Experience as a Customer Support Specialist or similar CS role
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Patience when handling tough cases

Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers through the buying process
Analyze and report issues to team leads
Update our internal databases with information about products and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Inform customers about new features and functionalities of the website and app
Follow up with customers to ensure their issues are resolved
Gather customer feedback and share with team leads.

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