Customer Service Support (2nd shift)

Philips•Nashville, TN

11d•$22 - $34•Onsite

About The Position

Customer Service Support (2nd Shift) Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Your role: Develop and maintain internal customer relationships, handling a high volume of inbound calls and emails. Address inquiries and resolve issues promptly. Analyze transactions, correct records, and adjust errors. Manage multiple tasks with attention to detail. Respond to customer inquiries about pricing, availability, and lead times. Provide accurate and timely information. Process customer orders and RMAs accurately. Collaborate with other departments for order completion. Maintain product knowledge, including prices, delivery times, and marketing promotions. Assist with returns and replacements as needed.

Requirements

3+ Years of Industry Experience
High school education or equivalent required; Associate degree preferred.
Customer Service Experience Required
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .
Strong communication and computer literacy skills - verbal and written, Office Suite programs, typing
US work authorization is a precondition of employment.
For this position, you must reside in or within commuting distance to Nashville, TN

Nice To Haves

Associate degree preferred.

Responsibilities

Develop and maintain internal customer relationships, handling a high volume of inbound calls and emails.
Address inquiries and resolve issues promptly.
Analyze transactions, correct records, and adjust errors.
Manage multiple tasks with attention to detail.
Respond to customer inquiries about pricing, availability, and lead times.
Provide accurate and timely information.
Process customer orders and RMAs accurately.
Collaborate with other departments for order completion.
Maintain product knowledge, including prices, delivery times, and marketing promotions.
Assist with returns and replacements as needed.