High Level Technical CSR In Scottsdale, AZ

TEKsystems • Scottsdale, AZ

5d • $23 - $25 • Hybrid

About The Position

Build and maintain subject matter expertise of processes and solutions related to this role
Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution
Salesforce Cases
Meet personal/team performance targets around phone and case metrics
Send process or performance improvement suggestions to your Support Manager
The work is broken down 80% calls & 20% email and chat

Requirements

• Microsoft Office experience
• CRM experience preferred
• Case Experience
• interpersonal skills via phone, email and chat
• Comfortable working with Chat, Email, & Phone
• Customer support, Email, Chat
• Would love to find someone who also has tech support experience
• Salesforce
• CRM, MS Dynamics
• Strong Job tenure, no job hopping - must be in last 3 roles for 15 months or more at least
• Technical Skills are needed, troubleshooting expertise

Responsibilities

• Build and maintain subject matter expertise of processes and solutions related to this role
• Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution
• Salesforce Cases
• Meet personal/team performance targets around phone and case metrics
• Send process or performance improvement suggestions to your Support Manager

Benefits

• Opportunity to work for one of the most innovative companies
• Once/if converted amazing benefits and salary packages
• Benefits through contract with TEK available on the first day of each month
• Weekly pay
• Opportunity to work with cutting edge technology company
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed