Customer Service Support - Warranty Claims

Siemens • San Antonio, TX

110d • $43,800 - $75,120

About The Position

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! Transform the everyday with us! The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of today's and tomorrow's power grid! We are looking for a Customer Service Support advisor. This position will be based out of San Antonio, TX.

Requirements

• HS Diploma required.
• 2+ years of Customer service experience within a fast-paced environment.
• Project Management skills with excellent Business acumen.
• High level computer skill (SAP and/or Salesforce experience a plus).

Nice To Haves

• Ability to handle multiple tasks while maintaining organization and control.
• Strong verbal skills to aid in customer communications.
• Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues.

Responsibilities

• Develop quick, high-level resolution to our customer's warranty related issues.
• Work within the Siemens SI EA business unit and support Siemens Inverter and Energy Storage product portfolio.
• Lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments.
• Work with factories and quality teams to develop and implement corrective and preventive actions.
• Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements.
• Provide frequent updates to all stakeholders during the correction steps for the customer.
• Work closely with field service teams and vendors to align on materials and methods of correction.
• Drive resolution for customers in a timely fashion while ensuring cost-effectiveness.

Benefits

• Variety of health and wellness benefits.

What This Job Offers

• Industry: Machinery Manufacturing
• Education Level: High school or GED