Customer Service & Support Specialist

KURV • Cleveland, OH

6d • Onsite

About The Position

Respond to incoming phone calls, emails and chat from EMS merchants Provide your customer with an exceptional experience and drive client satisfaction Use compassion in helping upset customers and helping them through the issues they are experiencing while maintaining composure in stressful situations Provide accurate information and guidance to manage your customer’s expectations and to help them understand their accounts

Requirements

• Passion for high levels of Customer Service
• Desire to be a punctual team player
• Attention to Detail
• Basic aptitude for troubleshooting hardware, software and communication issues
• Ability to navigate a computerized data entry system (training is provided)

Responsibilities

• Respond to incoming phone calls, emails and chat from EMS merchants
• Provide your customer with an exceptional experience and drive client satisfaction
• Use compassion in helping upset customers and helping them through the issues they are experiencing while maintaining composure in stressful situations
• Provide accurate information and guidance to manage your customer’s expectations and to help them understand their accounts

Benefits

• On the Job training program
• Business casual dress code
• Excellent location in Tower City
• Medical, Dental and Vision insurance available after 90 days of employment
• 401K program available after 180 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED