Customer Service Support Specialist - TS/SCI with Polygraph
About The Position
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. The work hours for this position are 10am-6pm. WHAT YOU’LL NEED TO SUCCEED: Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Requirements
- 5+ years of related experience
- Demonstrated experience providing mobile device support to include mobile phones, laptops, air cards, and tokens.
- Demonstrated experience using enterprise tools or ticketing systems to document and track requests and requirements.
- Demonstrated experience working to resolve issues and provide problem solutions while adhering to security policies and plans.
- Demonstrated experience imaging and re-imaging laptops.
- Demonstrated experience loading software onto laptops.
- Demonstrated experience interacting with service providers to resolve issues.
- Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences.
- Demonstrated experience providing strong customer service and problem solving skills.
- TS/SCI with Polygraph
- US Citizenship Required
Nice To Haves
- Demonstrated experience working in a team environment and with all levels of management.
- Demonstrated experience imaging and re-imaging with Sponsor’s laptop build
- Demonstrated experience loading software onto laptops.
- Demonstrated experience creating Sponsor laptop accounts.
- Demonstrated experience with Sponsor’s SOP for managing the lifecycle of laptops issued to Sponsor’s customers.
- Demonstrated experience with IT service delivery processes.
- Demonstrated experience multi-tasking in an environment with competing priorities and short suspense timelines.
- Demonstrated experience with the Sponsor’s enterprise IT incident ticketing tool.
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
