Customer Service Support Specialist - TS/SCI with Polygraph

General Dynamics Information Technology

121d • $104,188 - $140,960

About The Position

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent combination of education, technical certifications or training, or work experience.
• 5+ years of related experience.
• Demonstrated experience in customer service.
• Demonstrated experience in technical support service.
• Demonstrated experience in system administration for Windows and Linux systems.
• Demonstrated experience troubleshooting hardware, telephony, and video.
• Demonstrated experience deploying and testing hardware and software.
• Demonstrated experience using an enterprise ticketing system.
• Demonstrated experience working with Windows Operating Systems.
• Demonstrated experience working with Linux Operating Systems.
• Demonstrated knowledge of LAN/WAN architectures and troubleshooting.
• Demonstrated working knowledge with VPN clients such as Cisco VPN.

Nice To Haves

• Demonstrated exceptional security practice in working with Restricted Handling (RH) data.
• Experience working with special systems such as FSA3 and FiCE.
• Trained and Certified as a Data Transfer Officer.
• Trained and Certified as a Krypto handling technician.
• Trained to support special 'Back Room' requirements.
• Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures.

Responsibilities

• Provide customer service support to clients.
• Perform system administration for Windows and Linux systems.
• Troubleshoot hardware, telephony, and video issues.
• Deploy and test hardware and software.
• Utilize an enterprise ticketing system for issue tracking.
• Work with LAN/WAN architectures and troubleshoot related issues.
• Support special systems such as FSA3 and FiCE.

Benefits

• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees