Customer Service Support Specialist - IT Customer Service and Support
Gwinnett County Public Schools•Suwanee, GA
304d•$37,646 - $62,410•Remote
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About The Position
The Customer Service Support Specialist is responsible for providing efficient and effective technical support for local school staff, central office staff, and external users via the telephone, ticketing system, and/or e-mail. The role requires capturing and recording the required information to ensure all reported incidents are resolved or accepted by the next level of support in a timely manner. The position involves a variety of responsibilities including customer service, documentation of incidents, assisting with special projects, and contributing to the continuous improvement of customer support delivery standards.
