Customer Service & Support Representative

Associated Materials, LLC•Town of Cheektowaga, NY

9d•$25 - $26

About The Position

The Service & Support Representative is responsible for delivering a high level of customer service while supporting customer engagement and overall business objectives. This role serves as a primary point of contact for customers by managing orders, resolving issues, and providing product guidance. In addition, the position supports customer outreach initiatives, including outbound sales calls to pool accounts (inactive or unassigned accounts designated for new business development) to generate revenue and expand the Supply Center's customer base.

Requirements

Strong customer service and interpersonal skills
Ability to multi-task and prioritize in a fast-paced environment
Organized and detail-oriented with effective time management skills
Professional, composed, and service-oriented under pressure
Clear written, verbal, and listening communication skills
Comfortable engaging customers by phone
Self-motivated with a positive attitude
Ability to learn and adapt to new technology and systems
High School diploma, GED required
2--5 years of experience in a retail, wholesale, or customer-facing environment with demonstrated success working with customers
Experience with Microsoft Excel, Office, and Outlook

Nice To Haves

College degree preferred
Preferred experience with a CRM, preferably Salesforce
General knowledge of the building materials industry preferred, but not required

Responsibilities

Deliver a consistent, high-quality customer service experience
Respond to customer needs accurately, thoroughly, and in a timely manner
Develop and maintain a working knowledge of products, services, and delivery capabilities
Accurately enter customer orders and ensure proper documentation
Field and resolve customer questions, concerns, and issues professionally
Support customer engagement initiatives through outbound pool calls to accounts, as needed
Utilize consultative communication to identify customer needs and recommend appropriate products or solutions when applicable
Establish, develop, and maintain positive customer relationships
Operate in a safe manner and comply with all company safety policies and procedures
Support Supply Center goals related to customer service, safety, and operational excellence
Follow all company policies and procedures
Perform additional duties as assigned by the Branch Manager in support of overall business objectives, including outbound pool account sales calls to generate new business for the Supply Center.