Customer Service Support I

Turck Inc • Minneapolis, MN

11h

About The Position

Receive and process customer purchase orders, change orders, sample requests, cancellations and other customer service needs.

Requirements

• High school diploma or its equivalent
• 3 years’ experience in an office setting
• Excellent and accurate typing skills
• General computer skills
• Detail-oriented
• Able to work effectively with people at all levels

Responsibilities

• Ensure and provide quality customer service to both internal and external customers.
• Receive customer purchase orders, change orders, sample requests, and cancellations. Analyze and interpret requirements. Prioritize and prepare orders for system entry. Refer other correspondence to the appropriate personnel.
• Process purchase orders and sample requests into computer giving priority to expedited orders double-checking for errors.
• Process change orders, additions and cancellations to existing purchase orders.
• Suggest substitute or alternate products when necessary.
• Monitor EDI purchase orders pending review and make appropriate changes and corrections as needed.
• Work with the Special Pricing department for clarification on quote pricing differences on customer purchase orders.
• Process new item number requests and follow up as needed.
• Inform customers on price corrections or changes.
• Respond to inquiries as the situation demands.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees