Customer Service Support Coordinator - True Residential

True Manufacturing • O'Fallon, MO

4d

About The Position

Join a team that values accuracy, collaboration, and customer success! We’re looking for a detail-oriented and proactive Customer Service Support Coordinator to help keep our operations running smoothly. In this role, you’ll work closely with Account Coordinators and other internal teams to ensure orders are processed accurately, shipments are coordinated efficiently, and customers receive exceptional service. If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect opportunity to grow your career.

Requirements

• High School diploma or general education degree (GED) required.
• One or more years related experience required.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and comfort with data entry.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills and a team-first mindset.
• Highly self-motivated with the ability to work independently and with minimal supervision.
• Strong customer care mindset with a professional, empathetic, and solution-oriented approach.
• Excellent written and verbal communication skills.
• Comfortable and enthusiastic when interacting with customers over the phone.
• Fluent in English (reading, writing, and speaking).
• Regular and reliable attendance is essential.
• The hours for this position are 8:30am - 5:00pm, Monday through Friday.

Nice To Haves

• Previous experience in customer service or administrative support preferred.

Responsibilities

• Coordinate customer shipments and ensure timely order processing.
• Support online order processing and workflow between systems.
• Maintain and update tracking spreadsheets, databases, and electronic files.
• Verify order details for accuracy and compliance; assist with credits and equipment returns.
• Create and manage electronic documents using Word, Adobe Acrobat, and document management systems.
• Monitor department voicemail and email to support communication flow.
• Update SharePoint and Teams sites; assist with online order processing and workflow between systems.
• Prepare and maintain performance and operational reports; support reporting needs.
• Assist with advanced pricing initiatives and ongoing updates.
• Provide administrative support for coordination, communication follow-ups, and new projects.
• Collaborate with the team to improve efficiency and maintain high standards of customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees