Customer Service Support Coordinator

Atlas Bolt & Screw Company • Ashland, OH

96d

About The Position

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best. A proactive and organized individual to join our team as a Customer Service Support Coordinator. The successful candidate will play a key role in coordinating support activities, ensuring smooth communication between customers and internal teams, and contributing to overall customer satisfaction.

Requirements

• High school diploma or equivalent; additional education or relevant certifications are a plus.
• Proven experience in customer service or support coordination roles.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using customer service software, Microsoft Office Suite, and other relevant tools.
• Detail-oriented with a commitment to accuracy.
• Ability to work independently and collaboratively within a team.
• Knowledge of customer service best practices and a customer-focused mindset.

Responsibilities

• Coordinate and schedule customer support activities.
• Collaborate with technical and service teams to address and resolve customer issues.
• Track and manage service requests from initiation to resolution.
• Process customer orders when needed.
• Assist in processing customer orders, service requests, and returns.
• Credit and debit administration.
• Carrier claim administration.
• Quality control communication and documentation.
• Liaise with internal departments to ensure timely and accurate information is provided to service team.
• Communicate effectively with customers service representative regarding updates, resolutions, and follow-ups.
• Escalate complex problems to appropriate teams for resolution.
• Document quality control issues and resolution.
• Prepare and maintain documentation related claims.
• Generate regular reports for management on credit and debits.

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED